Find answers to our most frequently asked questions.
Shipping & returns
What types of customization do you offer?
We specialize in custom mom and newborn photo frames, personalized birth stats, and bespoke name designs. Each product allows you to add unique details, such as names, dates, and more.
How long does it take to receive my order?
Our processing time varies depending on the product and customization. Typically, it takes 5–7 business days to craft your order. Shipping times may vary based on your location and the shipping method selected at checkout.
Can I preview my design before it’s made?
Yes! For most products, we provide a digital proof for approval before production. This ensures your keepsake is exactly as you envision.
What materials do you use?
We use premium, durable materials to create high-quality, lasting keepsakes. Detailed product descriptions are available on each item’s page.
Do you ship internationally?
Yes, we offer worldwide shipping! Shipping fees and delivery times vary based on your location.
What if I need to make changes to my order?
If you need to make changes, please contact us within 24 hours of placing your order. After this period, we may have already started production and cannot guarantee changes.
What is your return policy?
Due to the personalized nature of our products, we cannot accept returns or exchanges unless the item arrives damaged or defective. If there’s an issue with your order, please contact us, and we’ll make it right.
Contact Us
How do I contact customer support?
You can reach us through our contact page or email us at support@nurseryart.shop. We aim to respond within 24–48 hours.
Celebrate Life's Precious Moments
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